Privacy policy
Aurone (“we”) takes the protection of your personal information seriously. This policy explains what information we collect on aurone.ca, why, how we protect it and what your rights are, in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. The French version of this policy prevails in case of discrepancy.
1. Person in charge of the protection of personal information
The person in charge of the protection of personal information at Aurone is Mehdi Koundi, founder. You can reach him:
- by email: [email protected] (subject “Personal information”);
- by mail: 4 avenue Lazard, Mont-Royal, Quebec H3R 1N4, Canada.
2. Information we collect
- Quote and contact forms: name, email, phone number (optional), service requested and the content of your message.
- Newsletter sign-up: email address.
- Technical data: IP address, browser type and pages visited, logged by our host and our protection service (Cloudflare) for the security and proper operation of the site.
We only collect the information needed for the purposes described below, and we never sell it.
3. How we use it
- to answer your request and prepare a quote;
- to send you our newsletter, if you asked for it (you can unsubscribe at any time with the link in every email);
- to keep the site secure and prevent abuse;
- to measure site traffic statistically, so we know which pages are viewed and can improve our content.
4. Cookies
The site uses cookies required for its operation and security, as well as the Google Analytics audience measurement tool, installed through Google Tag Manager. Google Analytics sets cookies (_ga and _ga_*) that count visits and tell us which pages are viewed, where visitors come from (search engine, link, email), what kind of device and browser they use and their approximate region. We also measure some actions on the site: contact form submissions, clicks on our phone number or email address, and language changes.
This data is statistical: we do not use it to identify you, and Google Analytics does not store your IP address. It is kept for no more than 14 months. We do not use any advertising cookies.
You can refuse or delete these cookies at any time in your browser settings, or install the Google Analytics opt-out browser add-on. The site keeps working normally.
5. Sharing with third parties and outside Quebec
To process your requests, we use service providers: delivery of form emails (Brevo), email, hosting and site protection (Cloudflare), and audience measurement (Google). Some of these providers process information outside Quebec, including in the European Union and the United States. Before any communication outside Quebec, we assess that the information will be adequately protected there, and our providers are contractually bound to protect it.
Our project teams may also access the information needed for your project, strictly within that project.
6. Retention
Quote requests that do not lead to a project are kept for up to 3 years, then destroyed. Client information is kept for the duration of the business relationship and for the period required by tax laws. A newsletter subscriber’s email address is kept until they unsubscribe.
7. Security
The site is served over HTTPS only. Access to information is limited to the people who need it, and we apply security measures suited to its sensitivity. In the event of a confidentiality incident presenting a risk of serious injury, we will notify the Commission d’accès à l’information and the people concerned.
8. Your rights
You can request access to your personal information, its correction or deletion, or withdraw your consent, by writing to the person named in section 1. We reply within 30 days. You can also file a complaint with the Commission d’accès à l’information du Québec.
9. Changes
We may update this policy to reflect changes to the site or the law. The date of the last update appears at the top of this page.
